We are here to make your buying experience as smooth and simple as possible. But we understand you might have a few questions along the way. That’s why we’ve put together everything you need to know, from shopping and purchasing to understanding your total order cost and how our returns work.
How do I place an order?
Placing an order is quick and easy. Simply browse our store, add your desired items to your cart, and proceed to checkout. You will be guided step-by-step to enter your shipping details, choose a payment method, and confirm your purchase. Once your order is placed, you will receive a confirmation email with your order summary. You will receive an email notification once your barrel or box ships and another email when it arrives at it's destination.
What if I don’t have enough money to pay for a full shipment?
No problem! If you’re not ready to fill an entire barrel or box in one purchase, you can place multiple smaller orders over time. Just contact us at info@buywiseship.com after placing your first order to let us know your plan.
We will hold your items and begin packaging your barrel or box once your final order is placed and you are ready to ship.
What is Included in My Total Cost?
We believe in transparent pricing, no hidden fees, no markups.
When you place an order, your total cost includes:
1. The cost of the products, exactly what the store charges, with no markups.
2. The cost of the barrel or box, based on your selected size or type.
3. Shipping fees, from the U.S. to your destination.
4. Coordination fee for consolidating your purchases from our store and other U.S. retailers (if any) into one shipment, including handling, packing, and logistics.
We are committed to making your shopping experience effortless from start to finish. Let’s get started!
What payment methods do you accept?
We accept a variety of secure payment options for your convenience, including major credit cards (Visa, MasterCard, American Express) and PayPal. All transactions are encrypted to protect your personal information.
What if I want to include products from various U.S. retailers in my barrel or box?
No problem at all! Simply email us at info@buywiseship.com to let us know which items you have purchased from U.S. retailers. We will provide you with a shipping address where you can have your orders sent.
Once we receive your items, we will store them in our warehouse free of charge until you are ready for us to pack and ship your barrel or box.
How long does it take to ship my barrel or box?
From the time you place your order, please allow at least two business days for us to gather your items and prepare your barrel or box for shipment. All shipments are sent via cargo vessels, with departures from the U.S. to St. Lucia scheduled twice per week.
What are the shipping options and delivery times?
All barrels and boxes are transported via cargo vessels. Delivery from the U.S. to St. Lucia typically takes a minimum of two weeks from the shipment date. Please note that transit times may be affected by weather conditions, shipping labor availability and port activity.
What is your return policy?
We want you to be completely satisfied with your purchase. However, because your items are being shipped internationally from the U.S. to St. Lucia, we are unable to accept returns once we begin processing and packaging your order. We appreciate your understanding and encourage you to review your order carefully before checkout.
Can I cancel my order?
Yes, you can cancel your order within 12 hours of placing it. To request a cancellation, please contact us at info@buywiseship.com as soon as possible. If your cancellation is approved within the 12-hour window, you will receive a full refund. After this period, we begin processing and packaging your items, and cancellations or refunds will no longer be available.
How can I get help if I have more questions?
Our customer support team is always here to help! You can reach out via email at info@buywiseship.com or our contact form You can also check out our FAQ page for quick answers to common questions.